AI cuts API certification time from 26 months to 4 weeks at CloudSense

Totogi's BSS Magic has enabled CloudSense to achieve TM Forum compliance for all 13 of its CPQ product APIs within one month, rather than the industry-standard timeline of over two years.

CloudSense, a provider of cloud-based Configure, Price, Quote (CPQ) and order management solutions, worked with Totogi's AI-powered platform to secure certification. Typically, such certification for the full set of APIs takes approximately 26 months, according to CloudSense.

API conformance in telecoms

There is a growing need for TM Forum Open API compliance in the telecommunications sector. Around 60% of industry Request for Proposals (RFPs) now require this certification as mandatory. TM Forum's Open APIs have gained considerable traction, downloaded more than one million times by 178 Communications Service Providers (CSPs) and technology ecosystem participants who have signed the Open API Manifesto. Currently, 33 CSP signatories have agreed to position TM Forum Open APIs as a preferred requirement in their IT RFPs.

"CloudSense can now meet those operator requirements and join this growing ecosystem, thanks to AI-accelerated certification," the company noted in its statement.

BSS Magic's automation process

BSS Magic managed the conformance process end-to-end, making use of AI agents built on a telco-specific ontology. The process included code generation, interpreting documentation, mapping endpoints across APIs, and executing real-time tests. The certification process for multiple API versions was completed in parallel, without the need for manual oversight or large developer teams.

"We've all done this the old way, building and certifying Open APIs one by one, with months of manual work. Now we can certify APIs to TM Forum standards for any vendor, in a fraction of the time, using AI. BSS Magic slashed timelines, skipped the overhead, and proved that you don't need an army of coders to get it done."

That was the assessment of Danielle Rios, Acting CEO of Totogi, emphasising the scale of process improvement enabled by the solution.

Impact on CSPs

BSS Magic's capabilities are not restricted to a single vendor. The automation and acceleration of the API certification process can support operators' composable architecture roadmaps that are increasingly built around TM Forum's Open Digital Architecture (ODA) and Open APIs. The implication for CSPs is that they might be able to complete similar certification efforts across their own BSS estates in much shorter timeframes, potentially without substantial involvement from vendors.

Totogi has referenced wider industry impact for its platform, stating that it is already in full production at Tier 1 operators globally. Measurable outcomes cited include an 80% reduction in order times, the clearing of quote backlogs worth hundreds of thousands, and completion of full billing migrations in as little as 14 days.

"BSS Magic can accelerate API certification for any vendor's system, supporting operators' composable architecture roadmaps that rely on TMForum's Open Digital Architecture (ODA) and Open APIs. If Totogi can compress 26 months of API certification work into 4 weeks for CloudSense, BSS Magic can help telco IT teams build out support for the TM Forum Open APIs across their entire BSS estate, taking control of their API roadmap without needing vendor involvement," the company said in its statement.

This achievement comes as Totogi reports increased adoption of its AI-driven solutions, which are designed to automate large-scale tasks while aiming to maintain quality standards. The company stated that BSS Magic is "already in production at Tier 1 operators globally, cutting order times by 80%, clearing quote backlogs worth hundreds of thousands, and completing full billing migrations in as little as 14 days."

The company continues to develop solutions oriented toward telecom industry transformation, focusing on automating labour-intensive processes and potentially reducing the cost and time associated with major IT transitions for operators.