AI to wipe out 49% of customer service jobs by 2030
about 19 hours agoRoutine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
Canadian stories
Toronto researchers race to make autonomous cars snow-ready
Researchers say better data and sensors are needed before self-driving cars can cope with Toronto's snowy roads and lane-less winters.
Feds backs CAD $13M in NWT broadband for Indigenous homes
Access to healthcare, education and emergencies should improve for up to 869 Indigenous households as Ottawa funds a northern broadband rollout.
Alberta nurses renew permits in minutes on digital platform
Alberta's nursing regulator has cut renewal times from more than 100 days to under 30 minutes, easing staff shortages and compliance burdens.
Carney says Canada will double grid capacity by 2050
Planned interprovincial links and more skilled workers are meant to prevent higher bills as electricity demand doubles by mid-century.
YouTube tops Canada streaming viewing, says Numeris
Advertisers now have a bigger rival to subscription services, as YouTube drew the largest ad-supported audience in Canada, Numeris found.
SMRs: The solution to Ontario's strained power grid?
Ontario's first grid-scale SMR could ease pressure on a strained power system, but experts say wider relief will hinge on faster deployment.
Expert Opinions
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How accurate address data powers identity verification
Poor address data can raise fraud losses, trigger compliance failures and slow onboarding, making identity checks less reliable.
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Telcos reshape music streaming for local audiences
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Why fibre connectivity must be a front-end consideration in data centre site ...
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AMD expands EPYC chips for edge, telco and storage workloads
The new single-socket range targets space- and power-constrained deployments, from 5G networks to store-level AI and cloud storage.
Toronto researchers race to make autonomous cars snow-ready
Researchers say better data and sensors are needed before self-driving cars can cope with Toronto's snowy roads and lane-less winters.
Feds backs CAD $13M in NWT broadband for Indigenous homes
Access to healthcare, education and emergencies should improve for up to 869 Indigenous households as Ottawa funds a northern broadband rollout.
Telecom operators urged to rethink voice & security
Rising cyber risk and regulatory pressure are pushing telecom operators to harden voice services as enterprises shift calling into cloud platforms.
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Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key. Previously living in Edinburgh, he's back in his hometown of Toronto.
Analyst Insights
Industry research and analysis from leading firms.
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