Process automation stories - Page 19
NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
Fact: The future belongs to AI-first companies
Thu, 13th Mar 2025
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digital transformation
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hcm
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partner programmes
As AI reshapes the business landscape, Employment Hero emphasises embedding AI into operations, urging firms to adapt or risk losing out on future success.
Nintex appoints Sarah Visbeek as new General Counsel
Wed, 5th Mar 2025
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lcnc
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ai
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software development
Nintex has appointed Sarah Visbeek as its new General Counsel, bringing over ten years of legal expertise to enhance its global AI-driven automation strategy.
Ricoh featured in Gartner's 2024 Magic Quadrant report
Mon, 10th Feb 2025
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document management
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digital transformation
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ecm
Ricoh has made its debut in Gartner's inaugural 2024 Magic Quadrant report for Document Management, enhancing its status in process automation and efficiency.
Appian's new platform release enhances AI & compliance features
Tue, 20th Aug 2024
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data fabric
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lcnc
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genai
Appian's new platform version boosts enterprise AI with generative AI chatbots and enhanced compliance features, ready to transform data management and processes.
Australia among top 10 for foreign direct investment
Wed, 10th Apr 2024
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hcm
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supply chain
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agentic ai
The 2024 FDICI reveals investor optimism bolstered by APAC markets, with Australia among the top FDI destinations, despite geopolitical tensions.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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crm
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uc
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.