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Accessibility stories

Merlin rolls out NiCE CXone across 140 attractions
Software-as-a-Service

Merlin rolls out NiCE CXone across 140 attractions

Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.

By Sean Mitchell • 4 min read • Last month
Why businesses need more than technology to scale AI
Data Analytics

Why businesses need more than technology to scale AI

Only 19 per cent of enterprise AI use cases hit most or all goals, as Infosys urges firms to pair technology with data, training and governance.

By David Shilovsky • 5 min read • Last month
Shopify switches apps back to native with AI tools
Digital Transformation

Shopify switches apps back to native with AI tools

Millions of merchants and shoppers stand to feel the impact as Shopify rebuilds its mobile apps in Swift and Kotlin after AI tools cut duplication costs.

By Sean Mitchell • 5 min read • Last month
Ecommpay warns AI checkout could exclude vulnerable users
Fintech

Ecommpay warns AI checkout could exclude vulnerable users

More than half of consumers are vulnerable to some degree, raising fears that AI-led checkout could leave many unable to complete payments.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DocuWare prepared for launch of new interface, IDP, AI tool
Software-as-a-Service

DocuWare prepared for launch of new interface, IDP, AI tool

Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.

By Jake MacAndrew • 3 min read • Last month
Apple Watch Series 12 adds readiness score & AI audio
Wearables

Apple Watch Series 12 adds readiness score & AI audio

Health-tracking rivals face pressure as the new model adds a daily readiness score, more frequent sensing and AI-powered audio tools.

By Sean Mitchell • 5 min read • Last month
Apple Watch Ultra 4 adds health tracking & battery life
Wearables

Apple Watch Ultra 4 adds health tracking & battery life

Users can expect earlier alerts on heart and recovery changes, as Apple's latest rugged watch adds a readiness score and longer battery life.

By Sean Mitchell • 4 min read • Last month
LibreOffice 26.8 boosts scripts & typography support
Data Protection

LibreOffice 26.8 boosts scripts & typography support

Users of right-to-left scripts will see better layout and editing, as the open-source suite adds broader text support and preserves more files.

By Sofiah Nichole Salivio • 5 min read • Last month
Brightcove launches Gen 2 video platform with AI hub
Software-as-a-Service

Brightcove launches Gen 2 video platform with AI hub

Video teams could cut manual work and unlock revenue as Brightcove rolls out an AI tool that can act across its platform from chat prompts.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Accessibility stories

'Town is dead': Businesses look to leave Rotorua CBD after parking changes
Urban Planning

'Town is dead': Businesses look to leave Rotorua CBD after parking changes

Shops in Rotorua's CBD say sales have fallen sharply since new parking rules began, with some owners now planning to move out.

By Mathew Nash • 5 min read • Last month
Granicus launches CMS for UK councils to aid residents
Digital Transformation

Granicus launches CMS for UK councils to aid residents

Councils under pressure to simplify online services may gain a single digital front door as Granicus ties content, transactions and engagement together.

By Sofiah Nichole Salivio • 4 min read • Last month
Taupō sports venue gets $5.3 million sports hub
Construction

Taupō sports venue gets $5.3 million sports hub

Funding for Taupō's lower fields now gives visiting teams accessible changing rooms, toilets and a dining room ahead of major tournaments.

By Bronson Perich • 3 min read • Last month
Payfit unveils new brand identity amid broader HR push
Software-as-a-Service

Payfit unveils new brand identity amid broader HR push

The refresh reflects a shift towards payroll and HR services, as the group seeks to win employers needing both software and specialist support.

By Karen Joy Bacudo • 3 min read • Last month
Two-thirds of UK consumers want online venue tours
Digital Transformation

Two-thirds of UK consumers want online venue tours

Richer online venue images are now shaping bookings, with 66 per cent of UK adults saying they check digital tours before spending money.

By Sofiah Nichole Salivio • 4 min read • Last month
Women in Digital names finalists for 2026 national awards
Digital Transformation

Women in Digital names finalists for 2026 national awards

A record shortlist across 20 categories spotlights women, non-binary people and allies shaping Australia's banking, health and education systems.

By Sean Mitchell • 3 min read • Last month
HTC VIVE launches Eagle AI smart glasses in Australia
Data Protection

HTC VIVE launches Eagle AI smart glasses in Australia

Privacy safeguards and live translation features are designed to ease consumer concerns as the AUD $799 glasses enter Australia's smart eyewear market.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Boulders blamed for increase in illegal parking
Urban Planning

Boulders blamed for increase in illegal parking

Footpath parking has surged in Ōpōtiki after six spaces were removed from Church Street, prompting complaints from struggling retailers.

By Diane McCarthy • 4 min read • Last month
Safeguarding, not victim-blaming: why fraud prevention needs a fundamental mindset shift
Data Protection

Safeguarding, not victim-blaming: why fraud prevention needs a fundamental mindset shift

Victims are being left to fend for themselves as fraud becomes industrialised, with many still blaming themselves after scams.

By Alice Taylor • 3 min read • Last month