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Automation Stories - Page 97

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Blending efficiency with empathy - how to strategise for AI success
Unified Communications

Blending efficiency with empathy - how to strategise for AI success

Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.

By Richard Lundgren • 4 min read • Tue, 26th Aug 2025
Sonu Shankar appointed Phosphorus President & COO after growth
Hyperscale

Sonu Shankar appointed Phosphorus President & COO after growth

Phosphorus Cybersecurity has appointed Sonu Shankar as President and COO following a record quarter driven by demand for automated security across the Internet of Things.

By Melvin Hipolito • 4 min read • Tue, 26th Aug 2025
Ingram Micro & Cohesity unite for stronger Asia Pacific cyber resilience
Data Protection

Ingram Micro & Cohesity unite for stronger Asia Pacific cyber resilience

Ingram Micro partners with Cohesity to enhance data protection and cyber resilience solutions for channel partners across Singapore, Indonesia and Australia.

By Melania Watson • 3 min read • Tue, 26th Aug 2025
Exclusive: Rimini Street backs CIOs in fight against vendor lock-in
Virtualisation

Exclusive: Rimini Street backs CIOs in fight against vendor lock-in

ANZ firms could save AUD $2.5 billion annually by switching to third-party IT support, freeing funds for AI and innovation amid rising vendor costs.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
AI adoption in SOCs cuts alert fatigue but integration lags
Phishing

AI adoption in SOCs cuts alert fatigue but integration lags

AI adoption in Security Operations Centres cuts investigation times by 25% and eases alert fatigue, but full integration into workflows remains a challenge.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
Paul Nannetti appointed Chair to lead Ekco's European growth
Endpoint Protection

Paul Nannetti appointed Chair to lead Ekco's European growth

Paul Nannetti has been appointed Chair of Ekco to drive growth in managed cloud and cybersecurity services across the UK, Ireland, and the Netherlands.

By Melvin Hipolito • 3 min read • Fri, 22nd Aug 2025
Camunda named Strong Performer for orchestration in Forrester Wave
Digital Transformation

Camunda named Strong Performer for orchestration in Forrester Wave

Camunda has been named a Strong Performer in the Forrester Wave for digital process automation, praised for its orchestration and support of key process standards.

By Shannon Williams • 3 min read • Thu, 21st Aug 2025
Why better data management is the cornerstone of privacy readiness in Australia's regulatory future
Data Protection

Why better data management is the cornerstone of privacy readiness in Australia's regulatory future

Australian privacy reforms demand stronger data management; businesses must embed governance and automation to stay compliant and maintain trust.

By Andy Milburn • 5 min read • Thu, 21st Aug 2025
CompTIA launches AI course to boost workplace skills & confidence
Artificial Intelligence

CompTIA launches AI course to boost workplace skills & confidence

CompTIA launches AI Prompting Essentials course to build practical AI skills and boost confidence for workers across all job roles and experience levels.

By Catherine Knowles • 3 min read • Thu, 21st Aug 2025
Hexaware launches Agentic AI Academy to upskill global workforce
Digital Transformation

Hexaware launches Agentic AI Academy to upskill global workforce

Hexaware has launched the Agentic AI Academy with upGrad Enterprise to upskill staff in autonomous AI, preparing them for the future of intelligent enterprise systems.

By Catherine Knowles • 3 min read • Thu, 21st Aug 2025

Stories from Other Regions

Automation stories

R Systems to acquire Novigo Solutions for INR 400 crore cash deal
IT Automation

R Systems to acquire Novigo Solutions for INR 400 crore cash deal

R Systems will acquire Novigo Solutions for INR 400 crore in cash to strengthen its AI and automation services, aiming for USD $240 million combined revenue.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Access Group acquires ATO SmartDocs to boost automation suite
Fintech

Access Group acquires ATO SmartDocs to boost automation suite

The Access Group acquires ATO SmartDocs to enhance its accounting software suite, boosting automation and compliance support for Australian firms.

By Shannon Williams • 4 min read • Thu, 21st Aug 2025
FloQast & Deloitte join forces to transform financial processes
Risk & Compliance

FloQast & Deloitte join forces to transform financial processes

FloQast teams up with Deloitte Australia to enhance financial processes using AI, aiming to boost efficiency and accuracy in accounting across industries.

By Kaleah Salmon • 3 min read • Thu, 21st Aug 2025
Holland & Barrett saves 3,000 hours with AI for data requests
Data Protection

Holland & Barrett saves 3,000 hours with AI for data requests

Holland & Barrett has saved 3,000 annual hours handling data requests by automating the process with Aiimi's AI platform, boosting accuracy and speed.

By Catherine Knowles • 4 min read • Thu, 21st Aug 2025
Exclusive: Why automation & AI are now vital for Australian resilience
Digital Transformation

Exclusive: Why automation & AI are now vital for Australian resilience

Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.

By Melania Watson • 6 min read • Thu, 21st Aug 2025
AI agent opens UK business account end-to-end at ANNA Money
Fintech

AI agent opens UK business account end-to-end at ANNA Money

ANNA Money used an AI agent to fully register a UK business account online, completing all identity checks and payments autonomously in a groundbreaking test.

By Jed Nykolle Harme • 3 min read • Thu, 21st Aug 2025