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Cloud Communications stories - Page 2
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
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uc
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cx
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martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
RingCentral unveils flexible pay-per-organiser model for events
Thu, 8th May 2025
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Mon, 5th May 2025
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Twilio finds RCS adoption rising among mobile industry pros
Wed, 16th Apr 2025
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crm
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encryption
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cx
Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Thu, 3rd Apr 2025
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genai
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ai
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alcatel-lucent enterprise
Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.
8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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uc
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microsoft
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voip
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.