Cloud Communications stories - Page 2
TELUS, RingCentral boost Business Connect with AI tools
Thu, 29th Jan 2026
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uc
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cx
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martech
TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.
Delivery Hero cuts rider escalations with Twilio voice
Wed, 28th Jan 2026
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uc
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digital transformation
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cx
Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
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uc
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data protection
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manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Infobip refreshes leadership team with four promotions
Fri, 16th Jan 2026
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uc
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digital transformation
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cx
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
Infobip named Frost CPaaS growth & innovation leader
Wed, 14th Jan 2026
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.
RingQ & Snom forge global cloud telephony partnership
Fri, 9th Jan 2026
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uc
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digital transformation
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cx
RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.
AI reshapes loyalty, super apps & customer engagement
Tue, 30th Dec 2025
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data protection
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digital transformation
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cx
AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Wed, 30th Jul 2025
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uc
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cx
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martech
Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.
RingCentral unveils flexible pay-per-organiser model for events
Thu, 8th May 2025
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uc
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digital transformation
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hyperscale
RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Mon, 5th May 2025
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
Twilio finds RCS adoption rising among mobile industry pros
Wed, 16th Apr 2025
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crm
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encryption
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cx
Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Thu, 3rd Apr 2025
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genai
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ai
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alcatel-lucent enterprise
Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.
8x8 adds new business messaging features to Microsoft Teams
Tue, 11th May 2021
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uc
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microsoft
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voip
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.