TelcoNews Canada - Telecommunications news for ICT decision-makers
Canada

Customer engagement Stories

Global Stories

Customer engagement stories

Peacock Bros rebrands Organic Bay Distillery packaging
Small Business

Peacock Bros rebrands Organic Bay Distillery packaging

The redesign is already helping the Bonbeach distiller draw more attention in shops and at trade shows, lifting its perceived value.

By Sean Mitchell • 3 min read • Last week
Claroty named leader & customer favourite by Forrester
Ransomware

Claroty named leader & customer favourite by Forrester

Forrester's top ranking comes as industrial operators face rising ransomware and espionage threats across connected critical infrastructure.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Stagwell expands Adobe tie-up for enterprise marketing
Software-as-a-Service

Stagwell expands Adobe tie-up for enterprise marketing

The expanded multi-year deal aims to help Adobe win and retain enterprise customers by pairing its software with Stagwell's marketing services.

By Joseph Gabriel Lagonsin • 3 min read • Last week
The importance of data enrichment in financial services
Data Analytics

The importance of data enrichment in financial services

Verified records can sharpen lending, fraud and compliance decisions, while enrichment on faulty customer data can simply scale the errors.

By Edmund Ng • 6 min read • Last week
Netpoleon ANZ expands Cofense phishing defence pact
Phishing

Netpoleon ANZ expands Cofense phishing defence pact

Rising AI-driven phishing attacks are pushing ANZ organisations towards post-perimeter defences, as Netpoleon widens Cofense access through its channel network.

By Sean Mitchell • 4 min read • Last week
Gartner: firms shift growth to monetisation & platforms
Digital Transformation

Gartner: firms shift growth to monetisation & platforms

Large firms are increasingly squeezing more revenue from existing assets as product innovation loses edge to copycat rivals and tighter capital scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zitcha launches Snapchat integration with Officeworks
Digital Transformation

Zitcha launches Snapchat integration with Officeworks

The deal lets retailers target younger shoppers on Snapchat and tie ad spend to sales, as Officeworks tests offsite retail media.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer engagement stories

New Zealand firms turn to AI for productivity gains
Customer Relationship Management

New Zealand firms turn to AI for productivity gains

Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.

By Joseph Gabriel Lagonsin • 5 min read • Today
Metrocentre completes digital makeover with ADI screens
Digital Signage

Metrocentre completes digital makeover with ADI screens

Visitors at Gateshead's Metrocentre now get event updates and ads from a network of screens fitted into the 40-year-old mall.

By Sofiah Nichole Salivio • 4 min read • Today
REANNZ names Chief Technology Officer & partnerships lead
Digital Transformation

REANNZ names Chief Technology Officer & partnerships lead

The appointments are intended to widen access to REANNZ services and strengthen its growth model as it reshapes delivery for researchers and educators.

By Sean Mitchell • 3 min read • Yesterday
Tri City National Bank goes live with Alkami platform
Digital Transformation

Tri City National Bank goes live with Alkami platform

Smaller lenders are turning to unified digital tools as Tri City brings account opening, banking and marketing onto one platform.

By Karen Joy Bacudo • 4 min read • Last week
Netcore names Tariq Ahmad as Chief Revenue Officer
Software-as-a-Service

Netcore names Tariq Ahmad as Chief Revenue Officer

The marketing technology company is targeting a doubling of overseas sales within three years as it steps up expansion beyond India.

By Sofiah Nichole Salivio • 3 min read • Last week
Snom signs Malaysia distribution deal with Telediant
Unified Communications

Snom signs Malaysia distribution deal with Telediant

Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.

By Sean Mitchell • 3 min read • Last week
Digital Island, RingCentral bring agentic voice AI to NZ
Unified Communications

Digital Island, RingCentral bring agentic voice AI to NZ

New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.

By Sean Mitchell • 4 min read • Last week
PMT Security opens Auckland office as NZ push grows
Biometrics

PMT Security opens Auckland office as NZ push grows

The Australian security integrator is deepening its New Zealand push with local hiring after securing a major national retailer rollout and other work.

By Sean Mitchell • 4 min read • Last week
Australian firms adopt AI faster than governance rules
Document Management

Australian firms adopt AI faster than governance rules

Most firms are using AI without the rules or training to support it, leaving privacy, security and integration risks unchecked.

By Sean Mitchell • 4 min read • Last week
LG opens Singapore innovation centre for display buyers
Digital Signage

LG opens Singapore innovation centre for display buyers

Businesses can now test LG's commercial displays and software in Singapore before committing to wider roll-outs across Asia.

By Sean Mitchell • 3 min read • Last week
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Last week