Customer Satisfaction stories
Safe Software passes USD $100M revenue as growth accelerates
Yesterday
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customer satisfaction
Safe Software has surpassed USD $100M in annual revenue, growing nearly 20% amid global expansion and new AI-driven product updates.
Survey: Digital accessibility drives growth, revenue & innovation
2 days ago
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customer satisfaction
New research reveals digital accessibility boosts growth, revenue and innovation, with 75% of firms reporting increased revenue from accessibility programmes.
Boomi recognises APAC innovation with awards for digital impact
2 days ago
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customer satisfaction
Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.
Australian Motoring Services slashes response times with Boomi
2 days ago
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customer satisfaction
Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.
UK retailers struggle to deliver on digital personalisation promise
3 days ago
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customer satisfaction
Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.
Fusion5 named global finalist for 2025 Dynamics 365 Service award
3 days ago
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customer satisfaction
Fusion5 is a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognised for rapid AI-driven customer service solutions.
Three signs your company is heading for the customer support squeeze
4 days ago
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customer satisfaction
Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.
McKinsey report shows AI interest but slow scaling
5 days ago
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customer satisfaction
Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.
Osome recognised as leading AI business platform in fintech ranking
6 days ago
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customer satisfaction
Osome, an AI-driven business platform, ranked among Singapore’s top fintech firms for easing financial admin and aiding business growth.
DBS rolls out AI-powered virtual assistant Joy to all SMEs
6 days ago
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customer satisfaction
DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.
Exclusive: Financial services CIO urges banks to embrace Celonis tech
Last week
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customer satisfaction
Former Metro Bank CIO Louise Leavey urges banks to view technology as a continuous evolution, embracing AI and automation to enhance finance services and resilience.
How human agents can work with AI to elevate contact centre outcomes for customers
Last week
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customer satisfaction
Combining human empathy with AI’s smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
Hotels favour Best-in-Class tech systems for flexibility & control
Last week
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customer satisfaction
Hotels increasingly prefer Best-in-Class tech systems for greater flexibility and control, with 30% switching from All-in-One platforms, reveals new report.
Butlin's sees higher staff engagement & guest ratings with AI
Last week
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customer satisfaction
Butlin's adoption of WorkBuzz’s AI-powered platform boosted staff engagement by 4%, pride by 8%, and improved guest ratings via targeted recognition schemes.
Sustainability drives UK firms’ tech choices & vendor selection
Last month
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customer satisfaction
New research reveals 67% of UK firms demand sustainability credentials from tech vendors, reflecting ESG’s crucial role in business growth and strategy.
Zendesk named leader for AI-first customer service by Gartner
Last month
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customer satisfaction
Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.
AI analytics platform promises to boost satellite network reliability
Last month
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customer satisfaction
ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.
AI-driven software delivery reshapes Agile practices worldwide
Last month
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customer satisfaction
Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.
Dynatrace named leader again in 2025 Gartner Magic Quadrant
Last month
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customer satisfaction
Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.
Customer Science unveils CommScore.AI to enhance brand messaging
Last month
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customer satisfaction
Customer Science launches CommScore.AI, an AI tool that optimises customer communications to boost brand alignment, efficiency and satisfaction.