Customer service Stories - Page 86

Global Stories

Customer service stories

Zendesk, WhatsApp enter partnership to expand customer service offerings

Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.

By Shannon Williams • 4 min read • Thu, 12th Nov 2020

Customer Relationship Management

On October 28, go from CX starter to champion with Zendesk

Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.

By Sara Barker • 2 min read • Tue, 13th Oct 2020

Customer Relationship Management

Blue Prism launches Service Assist to empower contact centres

Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.

By Catherine Knowles • 3 min read • Fri, 9th Oct 2020

Customer Relationship Management

The innumerable benefits of AI for businesses

Artificial intelligence is revolutionizing industries, from finance to customer service. Discover the benefits it can bring to your business.

By Staff Writer • 3 min read • Fri, 11th Sep 2020

Customer Relationship Management

Avaya brings Device as a Service offering to more businesses around the world

Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.

By Catherine Knowles • 2 min read • Mon, 13th Jul 2020

Customer Relationship Management

CareAR integrates AR support solution with ServiceNow

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

By Staff Writer • 2 min read • Tue, 30th Jun 2020

Customer Relationship Management

deVere responds to growing demand for fintech solutions with new app

deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.

By Catherine Knowles • 3 min read • Tue, 23rd Jun 2020

Customer Relationship Management

AI is powering a shift in digital customer engagement

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

By Caroline Francis • 4 min read • Wed, 6th May 2020

Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020

Customer Relationship Management

Google Cloud launches COVID-19 rapid response programme

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

By Staff Writer • 3 min read • Thu, 9th Apr 2020

Customer Relationship Management

Vodafone urges customers to go digital, expects call times to increase

Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.

By Shannon Williams • 3 min read • Tue, 24th Mar 2020

Customer Relationship Management

Soul Machines raises $40m, steps closer to global aspirations

Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.

By Catherine Knowles • 3 min read • Wed, 15th Jan 2020

Customer Relationship Management

Security, analytics and customer service top priorities for CFOs

A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.

By Shannon Williams • 4 min read • Thu, 26th Dec 2019

Customer Relationship Management

People, AI or chatbots: ANZ consumers don't differentiate with customer service

A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.

By Staff Writer • 3 min read • Wed, 11th Dec 2019

Customer Relationship Management

Customer service reps tired of not having the right tools - Pega

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

By Staff Writer • 4 min read • Tue, 10th Dec 2019

Customer Relationship Management

Zendesk fuses AI into customer services with Amazon Connect integration

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.

By Sara Barker • 2 min read • Tue, 10th Dec 2019