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Customer Support Stories - Page 2

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Customer Support stories

Advantai names COO & CTO to bolster mobile push
Digital Transformation

Advantai names COO & CTO to bolster mobile push

The hires bolster Advantai's push across Australia and New Zealand as demand rises for firms helping brands launch mobile services.

By Joseph Gabriel Lagonsin • 4 min read • This month
OpenAI launches Premium seats for ChatGPT Business
Software-as-a-Service

OpenAI launches Premium seats for ChatGPT Business

Businesses with heavy ChatGPT users can now avoid splitting teams across plans as OpenAI adds a higher-usage tier in one workspace.

By Mark Tarre • 3 min read • This month
Rinnai Australia cuts service times with Oracle AI
Manufacturing

Rinnai Australia cuts service times with Oracle AI

Customer enquiries are now being answered up to 35% faster as Rinnai Australia uses Oracle AI to ease pressure on its call centre.

By Joseph Gabriel Lagonsin • 3 min read • This month
KIBO launches AI interface for commerce & order management
Software-as-a-Service

KIBO launches AI interface for commerce & order management

Customers can now use a single interface to query live commerce and order data, with model choice designed to reduce dependence on one AI provider.

By Joseph Gabriel Lagonsin • 4 min read • This month
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • This month
Tencent Cloud named Omdia gaming cloud leader again
Gaming

Tencent Cloud named Omdia gaming cloud leader again

Developers are turning to AI tools and outsourced infrastructure as cloud providers battle for a bigger share of the global games market.

By Sean Mitchell • 4 min read • This month
Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • This month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • This month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month
Snap revenue rises 19% as users near 1 billion mark
Wearables

Snap revenue rises 19% as users near 1 billion mark

Snap is edging towards one billion monthly users as advertising and subscription sales help lift quarterly revenue 19% to USD $1.60 billion.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Customer Support stories

Trimble launches Arc Agent to automate logistics workflows
Software-as-a-Service

Trimble launches Arc Agent to automate logistics workflows

Logistics back offices could cut time spent on emails and spreadsheets as the tool targets the manual tasks 70% of firms flag as a pain point.

By Joseph Gabriel Lagonsin • 4 min read • This month
Xero cuts phone bill by USD $500,000 after Dialpad switch
Software-as-a-Service

Xero cuts phone bill by USD $500,000 after Dialpad switch

Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.

By Karen Joy Bacudo • 3 min read • This month
Vardan.ai wins MongoDB challenge for Silicon Valley
Software-as-a-Service

Vardan.ai wins MongoDB challenge for Silicon Valley

The win gives the Jaipur startup a sponsored San Francisco trip and USD $50,000 in Atlas credits to scale its AI workforce platform.

By Sofiah Nichole Salivio • 3 min read • This month
Robinhood launches crypto trading for UK customers
Fintech

Robinhood launches crypto trading for UK customers

British users can now trade more than 50 digital assets in one app, though the service comes with forex fees and limited protection.

By Karen Joy Bacudo • 3 min read • This month
Eltropy sets out AI playbook for community lenders
Software-as-a-Service

Eltropy sets out AI playbook for community lenders

Community banks and credit unions are being urged to use AI across the customer journey to speed replies, cut calls and satisfy regulators.

By Joseph Gabriel Lagonsin • 4 min read • This month
Pinecone launches Nexus knowledge engine for AI agents
Software-as-a-Service

Pinecone launches Nexus knowledge engine for AI agents

It promises lower token costs, faster responses and tighter control of sensitive data as firms push agents into production.

By Mark Tarre • 4 min read • This month
StarHub to move all MyRepublic Mobile users onto network
Customer Experience

StarHub to move all MyRepublic Mobile users onto network

The deal gives StarHub more scale in Singapore's mobile market as MyRepublic Mobile 4G users join its 5G base on one network.

By Sean Mitchell • 4 min read • This month
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • This month