Digital Inclusion Stories

Canadian Stories

Digital Inclusion stories

What AI tools did the CRA use in the 2025 tax season?

More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.

By Jake MacAndrew • 3 min read • Last week

Global Stories

Digital Inclusion stories

Network Infrastructure

US tops global eSIM readiness index as UK ranks high

US market readiness, simpler activation and open rules have propelled it to the top of a 50-market eSIM ranking for 2026.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Supply Chain

Outer Hebrides cyber firm wins Scotland tech award

The award puts a remote island cyber specialist in the national spotlight as firms seek more help against rising attacks.

By Mark Tarre • 3 min read • Yesterday

Customer Experience

AI accessibility tools miss major app barriers, study finds

More than half of assistive technology users have hit inaccessible apps this year, despite widespread AI adoption to fix digital barriers.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Digital Entertainment

Apple's Swift student winners focus on accessibility

Accessibility-focused app playgrounds won prizes as students used Apple’s Swift challenge to tackle tremors, floods, speaking and music barriers.

By Sean Mitchell • 6 min read • Last week

Digital Transformation

ICANN opens new domain ending applications for 2026

Brands, cities and communities now have until 12 August 2026 to seek their own web suffixes, as ICANN widens the application round to 27 scripts.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Digital Inclusion stories

Collaboration

Bath Digital Festival returns with 'What If?' theme

The three-day event is set to draw regional tech, creative and education figures as Bath seeks a bigger role in the South West digital economy.

By Sean Mitchell • 4 min read • Yesterday

Supply Chain

Virgin Media O2 pledges support for 500,000 homes

The plan aims to keep more low-income families online, while also pushing Virgin Media O2 towards net zero and greater device reuse by 2030.

By Sean Mitchell • 4 min read • 2 days ago

Data centers

Kao Data buys West London site for new data centre

The brownfield deal could ease capacity pressure in London, where cloud providers and AI users are competing for scarce land and power.

By Sean Mitchell • 3 min read • 2 days ago

Artificial Intelligence

Rogervoice launches US operations & names new lead

Access to phone calls could improve for millions of hard-of-hearing Americans as Rogervoice brings its captioned app to the US market.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Data Protection

Ant International ties sustainability to management pay

Sustainability targets will now affect pay reviews at Ant International, as the payments firm widens internal accountability beyond financial results.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • 5 days ago

Agricultural Technology

Indian tech leaders call for resilient AI & marketing

Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.

By Mark Tarre • 5 min read • 5 days ago