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Modernisation Stories

Canadian Stories

Modernisation stories

What AI tools did the CRA use in the 2025 tax season?
Unified Communications

What AI tools did the CRA use in the 2025 tax season?

More than 6.5 million calls strained the Canada Revenue Agency this tax season as its chatbot answered 657,000 tax questions online.

By Jake MacAndrew • 3 min read • Last week

Global Stories

Modernisation stories

Elite appoints Jake Simpson as Chief Sales Officer
Data Analytics

Elite appoints Jake Simpson as Chief Sales Officer

The legal technology provider is betting on stronger sales execution to win cautious law firm buyers and convert demand for finance software into growth.

By Sofiah Nichole Salivio • 4 min read • Last week
PPDS to launch UltraSlim signage series & AV tie-up
Digital Signage

PPDS to launch UltraSlim signage series & AV tie-up

Customers could get slimmer screens and integrated AV systems as PPDS expands its 2026 Philips Professional Displays range for North America.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Enterprise AI ambitions outpace readiness, survey finds
Data Protection

Enterprise AI ambitions outpace readiness, survey finds

Despite near-universal enthusiasm, only 27% of organisations say their data and workflows are connected enough to support AI success.

By Sofiah Nichole Salivio • 4 min read • Last week
GitLab deepens Anthropic Claude integration for governance
Data Protection

GitLab deepens Anthropic Claude integration for governance

The move lets large firms keep AI development inside existing cloud contracts and audit controls as GitLab adds Claude models to Duo Agent Platform.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Civica names new Chief Technology & Product Officers
Digital Transformation

Civica names new Chief Technology & Product Officers

The public sector software group is reshaping its leadership to push AI across products and engineering for 6,000 customers.

By Sofiah Nichole Salivio • 3 min read • Last month
Crescendo expands into UK & Europe after rapid growth
Unified Communications

Crescendo expands into UK & Europe after rapid growth

The customer experience software provider is courting UK and European brands as it passes USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Broadridge takes stake in CENTRL for AI due diligence
Software-as-a-Service

Broadridge takes stake in CENTRL for AI due diligence

Financial firms could cut manual due diligence and RFP work as Broadridge embeds CENTRL's AI tools across asset management and retirement products.

By Karen Joy Bacudo • 3 min read • Last month
AI drives surge in complex software pricing models
Software-as-a-Service

AI drives surge in complex software pricing models

Finance teams face rising billing errors as AI pushes software vendors towards hybrid pricing, with usage-based charges up sevenfold since 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Actionstep adds iManage integration for midsize law firms
Document Management

Actionstep adds iManage integration for midsize law firms

Midsize firms can now open matters and auto-create iManage workspaces in one workflow, reducing admin and data mismatches across systems.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Modernisation stories

New Forest council picks Totalmobile for housing repairs
Software-as-a-Service

New Forest council picks Totalmobile for housing repairs

Tenants could see quicker updates and fewer delays as the council overhauls repair tracking and asset data across its housing stock.

By Sean Mitchell • 3 min read • 2 days ago
Mars to invest AUD $200 million in Australian plants
Manufacturing

Mars to invest AUD $200 million in Australian plants

The spending will add 60 jobs in regional Victoria and bolster local supply chains as Mars expands Australian pet food production by 2027.

By Joseph Gabriel Lagonsin • 3 min read • Last week
TCS & ASX go live with CHESS cash clearing upgrade
Fintech

TCS & ASX go live with CHESS cash clearing upgrade

The upgrade puts Australia’s post-trade market on a new footing, with release 1 of CHESS now handling cash clearing and settlement in production.

By Karen Joy Bacudo • 4 min read • Last month
Melbourne Park appoints AXS as year-round ticketing provider
Digital Transformation

Melbourne Park appoints AXS as year-round ticketing provider

The deal gives fans a new digital ticketing system across Melbourne Park’s busiest venues, including Rod Laver Arena and AAMI Park.

By Sean Mitchell • 3 min read • Last month
Regnosys backs UK fintech funding but urges infra reform
Digital Transformation

Regnosys backs UK fintech funding but urges infra reform

Extra government support may help UK fintech scale, but firms still face costly reporting and compliance frictions, Leo Labeis said.

By Shannon Williams • 4 min read • Last month
Canopius opens Manchester office as second-largest hub
DevOps

Canopius opens Manchester office as second-largest hub

The insurer is expanding beyond London, with a permanent Manchester base set to house technology and data teams supporting global operations.

By Sean Mitchell • 3 min read • Last month
Genetec to showcase cloud AI security in Birmingham
Data Protection

Genetec to showcase cloud AI security in Birmingham

Buyers weighing cloud migration and AI will see integrated security systems at The Security Event, as partners pitch staged upgrades and interoperability.

By Sofiah Nichole Salivio • 4 min read • Last month