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Systems integration stories
Salesforce unveils Agentforce AI-powered contact centre
Today
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Dify raises USD $30m to scale open-source AI workflows
Today
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partner programmes
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rpa
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risk & compliance
Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.
Ericsson, Future Technologies deepen AI-ready 5G push
Today
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uc
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firewalls
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smart cities
Ericsson and Future Technologies are deepening their North American push to deliver AI-ready private 5G for industrial and critical infrastructure.
SITA links Google Find Hub with WorldTracer baggage data
Yesterday
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data protection
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digital transformation
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encryption
SITA links Google's Find Hub with WorldTracer, letting airlines use passenger-shared bag locations to speed delayed baggage recovery.
Dataiku unveils orchestration-focused AI Success platform
Yesterday
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data analytics
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data science
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multi-cloud
Dataiku launches Platform for AI Success, an orchestration layer to govern, monitor and scale AI agents and decisions across enterprises.
CData boosts Connect AI with secure MCP agent tools
Yesterday
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virtualisation
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devops
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data analytics
CData upgrades Connect AI with managed MCP tools, tightening data access, identity controls and live connectivity for enterprise agents.
Linedata unveils Mosaic to unify fixed income trading
Yesterday
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digital transformation
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fintech
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partner programmes
Linedata has launched Mosaic, an FDC3-based workspace unifying fixed income trading tools to cut integration time and manual rekeying.
AI is key to smarter shelves in the UK retail stores
Yesterday
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data analytics
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digital transformation
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cx
AI‑driven planograms, AR tools and image recognition are reshaping UK store shelves, cutting costly stock gaps and boosting loyalty.
Deskpro brings cloud & VPC help desks to AWS shopfront
Last week
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Clearstream, DTCC & Euroclear set DLT interoperability plan
Last week
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crypto
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fintech
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blockchain
Clearstream, DTCC and Euroclear publish joint framework to keep tokenised securities markets connected across rival DLT networks.
Carta buys ListAlpha to launch integrated private CRM
Last week
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crm
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fintech
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cloud security
Carta acquires ListAlpha and launches Carta CRM, unifying front-office relationship tools with back-office fund data for private capital firms.
Mid-market firms stall at pilot stage for agentic AI
Last week
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devops
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digital transformation
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hyperscale
Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.
Typeface unveils AI engine for governed marketing at scale
Last week
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devops
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martech
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partner programmes
Typeface launches a Marketing Orchestration Engine, unifying AI agents, brand data and IT controls to govern cross-channel campaigns at scale.
SITA unveils API to give airports earlier delay alerts
Last week
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data analytics
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partner programmes
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api
SITA launches an API to warn airports earlier of likely inbound delays, aiming to cut disruption, costs and missed passenger connections.
AI seen as new risk as firms lag on surveillance plans
Last week
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digital transformation
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crypto
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partner programmes
Most financial firms see AI driving new compliance risks within a year, yet nearly a third still lack a trade surveillance strategy.
PropTech must end the invisible admin tax on agents
Last week
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digital transformation
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partner programmes
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rpa
PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.
ECI buys Drypowder to boost ERP payments & AR tools
Last week
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saas
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manufacturing
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data analytics
ECI acquires Drypowder to embed AI-driven AR and digital payments into its ERP platforms for construction and building materials users.
VAST Data unveils unified Cosmos AI partner programme
Last week
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hybrid cloud
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digital transformation
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hyperscale
VAST Data launches a unified Cosmos AI partner programme, giving global tech, cloud and channel allies a single framework and portal.
AI ambitions collide with legacy integration problems
Last month
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edutech
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data protection
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devops
AI is racing into business plans, but NashTech research finds brittle legacy systems and poor integration are quietly throttling progress.
Sinch unveils AI agent tools for customer engagement
Last month
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uc
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data protection
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digital transformation
Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.