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User experience (UX) stories

Visa launches AI financial assistant for bank apps
Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • 4 days ago
Microsoft makes passkeys default for Entra ID logins
Public Cloud

Microsoft makes passkeys default for Entra ID logins

Users relying on SMS or voice for sign-ins will be nudged to passkeys as Microsoft phases out weaker multifactor methods in Entra ID.

By Sean Mitchell • 4 min read • 5 days ago
TCS expands ABB network deal with AI-led operations
Digital Transformation

TCS expands ABB network deal with AI-led operations

The expanded multi-year deal will give ABB a single, centrally managed network as TCS takes over end-to-end operations across its global systems.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Meta launches Muse Image in Meta AI for chats & apps
Data Protection

Meta launches Muse Image in Meta AI for chats & apps

The rollout puts image generation inside Meta's most-used apps, as the company broadens its AI tools for chats, stories and advertising.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago
Plaud launches Plaud App in ChatGPT for meeting transcripts
Data Protection

Plaud launches Plaud App in ChatGPT for meeting transcripts

Plaud has launched a ChatGPT app that lets users search, summarise and analyse meeting recordings stored in their Plaud accounts.

By Joseph Gabriel Lagonsin • 3 min read • 6 days ago
eToro launches AI app Tori in major investing redesign
Crypto

eToro launches AI app Tori in major investing redesign

Users will get portfolio alerts, trading tools and crypto custody in one redesign as eToro expands AI assistant Tori across devices.

By Karen Joy Bacudo • 4 min read • 6 days ago
Scaling globally requires more than cloud capacity
Software-as-a-Service

Scaling globally requires more than cloud capacity

Tech firms risk costly expansion failures if they copy a global playbook without adapting products, payments and support to local markets.

By Miranda Guliashvili • 6 min read • 6 days ago
Why AI projects that don't start with a study of customer behaviour are destined to disappoint
Data Analytics

Why AI projects that don't start with a study of customer behaviour are destined to disappoint

Many AI roll-outs miss returns for years because businesses fail to spot customer pain points before automating broken processes.

By James Johnstone • 4 min read • 6 days ago
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Last week
Relativity names Chris Brown President to expand remit
Software-as-a-Service

Relativity names Chris Brown President to expand remit

The move puts product, marketing and partnerships under one executive as Relativity intensifies its push to embed AI in legal workflows.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

User experience (UX) stories

Samsung unveils Flex Titanium for Galaxy foldables
Samsung

Samsung unveils Flex Titanium for Galaxy foldables

Visible creases and fragility remain key hurdles as Samsung readies titanium-based displays for its next generation of Galaxy foldables.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago
One.site appoints Mitchell Smith as Managing Director
Software-as-a-Service

One.site appoints Mitchell Smith as Managing Director

The promotion aims to sharpen One.site's push into construction software as contractors seek to cut paperwork and improve site safety.

By Sofiah Nichole Salivio • 3 min read • 5 days ago
Waze adds motorcycle mode & Gemini navigation tools
Data Privacy

Waze adds motorcycle mode & Gemini navigation tools

Riders in seven countries will soon get hazard warnings and faster ETAs as the navigation app rolls out a motorcycle mode.

By Sean Mitchell • 3 min read • 5 days ago
Kraken rebuilds mobile app around users' financial goals
Crypto

Kraken rebuilds mobile app around users' financial goals

The redesign is aimed at making crypto trading less daunting for users seeking help to buy a house, save for retirement or build a cushion.

By Karen Joy Bacudo • 3 min read • 6 days ago
Atlantic FCU cuts loan opening to six minutes with MANTL
Digital Transformation

Atlantic FCU cuts loan opening to six minutes with MANTL

Borrowers at the New Jersey credit union can now open consumer loans in six minutes, after automation removed days of manual paperwork.

By Karen Joy Bacudo • 4 min read • Last week
ZYMIX uses Henley event to pitch social app to Gen Z
Social Media

ZYMIX uses Henley event to pitch social app to Gen Z

Its small survey suggests heavy social media use is leaving many Gen Z users feeling less connected offline, sharpening pressure on platforms.

By Sean Mitchell • 4 min read • Last week
U.S. Bank launches Enhanced Payments for small firms
Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • Last week
Ode launches free AI voice service for poem recommendations
Customer Experience

Ode launches free AI voice service for poem recommendations

The free service could broaden access to poetry-based support, using AI to guide users to human-read poems matched to their mood.

By Sean Mitchell • 5 min read • Last week