Voice AI stories
Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.
The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.
The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.
Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.
The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.
Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.
The new release lets insurers automate claims and underwriting tasks inside their existing systems, while keeping data access and compliance controls in house.
Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.
Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.
The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.
The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.
The voice agent market may gain faster, cheaper phone handling as Alma undercuts GPT-4.1 on latency and cost for live calls.
Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.
New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.
The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.
Poor audio can now mean costlier AI mistakes as voice dictation spreads through Australian offices and opens new hardware demands.
Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.
Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.
