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Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
Trend Micro unveils Agentic SIEM to automate & streamline security
Security Information and Event Management

Trend Micro unveils Agentic SIEM to automate & streamline security

Trend Micro launches Agentic SIEM, an AI-driven security solution automating threat detection and streamlining workloads across over 900 data sources.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
JLL introduces Prism AI to boost property management efficiency
Data Analytics

JLL introduces Prism AI to boost property management efficiency

JLL launches Prism AI, enhancing its Prism platform with predictive analytics and automation to boost property management efficiency and tenant satisfaction.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Disruptive tech delivers mixed results for environmental sustainability
Hyperscale

Disruptive tech delivers mixed results for environmental sustainability

Forrester's report reveals that disruptive tech like AI and IoT aid environmental goals but also pose risks such as higher energy use and electronic waste by 2025.

By Shannon Williams • 4 min read • Fri, 15th Aug 2025
InMoment launches AI tool to automate responses in APAC reviews
Customer Experience

InMoment launches AI tool to automate responses in APAC reviews

InMoment has launched AI Auto Responding in APAC, automating personalised customer review responses to ease workloads for multi-location businesses.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Red Hat named leader in 2025 Gartner Magic Quadrant for containers
Virtualisation

Red Hat named leader in 2025 Gartner Magic Quadrant for containers

Red Hat OpenShift has been named a Leader in Gartner's 2025 Magic Quadrant for Container Management for the third consecutive year.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Finastra & NTT DATA expand lending cloud support in MAAP, LATAM
Digital Transformation

Finastra & NTT DATA expand lending cloud support in MAAP, LATAM

Finastra and NTT DATA have expanded their partnership to enhance cloud-based lending services for banks in MAAP and LATAM, improving speed and operational efficiency.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Refold AI raises USD $6.5m to automate enterprise API tasks
Software-as-a-Service

Refold AI raises USD $6.5m to automate enterprise API tasks

Refold AI raises USD $6.5m to automate enterprise API tasks, aiming to cut costs and complexity with AI-driven integration platform.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025

Stories from Other Regions

Automation stories

Fluent Commerce partners with Intelo.ai to enhance AI logistics
Marketing Technologies

Fluent Commerce partners with Intelo.ai to enhance AI logistics

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
Australian's shouldn't be worried about AI according to Gov research
Generative AI

Australian's shouldn't be worried about AI according to Gov research

Government research finds generative AI will mostly enhance jobs rather than replace them, urging upskilling to embrace technological changes in Australia.

By Sean Mitchell • 3 min read • Fri, 15th Aug 2025
ICS.AI introduces GPT-5 upgrades for UK public sector services
Data Protection

ICS.AI introduces GPT-5 upgrades for UK public sector services

ICS.AI has upgraded its SMART: AI platform with GPT-5 to boost automation and support across UK public sector services, enhancing efficiency and compliance.

By Kaleah Salmon • 3 min read • Thu, 14th Aug 2025
Asset management leaders share insights on AI initiatives, challenges
Robotics

Asset management leaders share insights on AI initiatives, challenges

Asset management leaders from Australia and Asia Pacific reveal AI's role in transforming maintenance, forecasting, rostering and safety across industries.

By Staff Writer • 5 min read • Thu, 14th Aug 2025
Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025
VOSS wins Best Workplace Management at 2025 UC Awards
Unified Communications

VOSS wins Best Workplace Management at 2025 UC Awards

VOSS clinched Best Workplace Management and Highly Commended in Best Service Management Platform at the 2025 UC Awards for its digital workplace tech.

By Jed Nykolle Harme • 3 min read • Thu, 14th Aug 2025
Employees favour AI collaboration but resist AI in management roles
Digital Transformation

Employees favour AI collaboration but resist AI in management roles

New research shows 75% of employees welcome AI as work partners but only 30% are comfortable with AI acting as their manager.

By Melvin Hipolito • 5 min read • Wed, 13th Aug 2025
Orro launches Private LTE for secure industrial connectivity in Australia
Unified Communications

Orro launches Private LTE for secure industrial connectivity in Australia

Orro launches Private LTE in Australia, combining portable edge data centres with SD-WAN and SASE for secure, low-latency industrial connectivity.

By Melania Watson • 3 min read • Wed, 13th Aug 2025