Consumer Trust stories
Trust is lagging behind consumer appetite for AI-led shopping, leaving merchants racing to add controls before wider adoption takes hold.
Price remains the main driver for Prime Day shoppers, even as 43% now use AI tools to compare offers and spot discounts.
Confidence in online retail is shifting towards the platform, with a 9,000-person study finding marketplaces outrank direct brands on trust.
New rules are forcing Asian startups to divert cash and staff from product work, with 88% reporting operational constraints, a study found.
Most enterprise retailers now plan to use AI shopping agents, even as many say they are not ready for the fraud risks they bring.
Shoppers in Britain now have another route to cheaper goods as a German price comparison group enters a crowded UK eCommerce market.
Trust at the point of payment is the key hurdle, with 50.1% of European consumers unwilling to share card details with AI agents.
Social feeds and AI now drive discovery for most young Australians, leaving Google first choice for just 26% of Gen Z shoppers.
Most Australian fans would still join venue-named hotspots, leaving match-day travellers exposed to phishing, fake streams and account theft.
UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.
Growing fears over disruption are pushing consumers and providers to favour European control of payments as reliance on US networks deepens.
Trust is now a commercial issue for insurers, as Consumer Duty and wary customers push them towards transparent AI and fairer claims handling.
Analysis of Reddit discussion found three-quarters of comments about Australia's Health Star Rating system were negative, mostly over misleading scores.
Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.
Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.
Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.
Human oversight remains a red line for many policyholders, with only 30% of UK consumers happy for insurers to use AI on pricing decisions.
Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.
Users can now ask ChatGPT about their own spending and savings after OpenAI added a Plaid-linked finance preview for US Pro subscribers.
Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.
