Conversational AI stories - Page 10
Amazon launches Alexa+ with enhanced AI capabilities
Thu, 27th Feb 2025
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cx
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martech
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smart home
Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
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digital transformation
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rpa
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ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Globality enhances AI Agent Glo with new pricing analysis
Thu, 13th Feb 2025
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partner programmes
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procurement
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cost
Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.
Unlocking the power of speech to humanise AI-driven customer experiences
Mon, 10th Feb 2025
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cx
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martech
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personalisation
Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.
Top mobile messaging disruptors unveiled for 2025
Tue, 28th Jan 2025
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uc
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supply chain
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investment
Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.