Customer data stories

In 2026, retailers win not by owning more data, but by orchestrating trusted, real-time data that powers every decision and experience.

Record digital squatting surge sees 6,200 disputes in 2025, as lookalike domains drive costly phishing, malware and payment fraud.

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC’s crowded market.

Acronis has renewed its partnership with Manchester City, extending its role safeguarding the club’s expanding digital and data operations.

Maestra’s US customer base jumps 144% as DTC brands abandon Klaviyo for a single platform spanning email, personalisation and paid media.

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

AI investment is surging faster than data privacy and board oversight, leaving storage gaps and weak access controls to fuel rising risk.

Bedrock Data adds native Confluence support to map how sensitive collaboration content flows into AI systems and expose hidden access risks.

Poor-quality customer data has driven more than two-thirds of FCA AML fines since 2020, analysis finds, with penalties topping GBP £430m.

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.

PushON launches Connect to unify fragmented eCommerce marketing, promising cross-channel insight and clearer links between spend and sales.

Nike is investigating a suspected cyber attack after hackers claimed access to terabytes of internal data, raising global security concerns.

Australian retail media booms as brands race to turn fragmented customer data into ‘gold’ with unified, first-party identity and AI insight.

AI-driven cloud adoption is forcing firms to swap static privacy checklists for continuous, real-time defence of sensitive data flows.

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

Rising data breaches and rapid AI adoption are forcing Australian boards to rethink privacy, shifting focus from perimeter security to full data lifecycle.

AI’s rapid spread is forcing Australian organisations to treat data privacy as a constant priority, reshaping risk, policy and vendor scrutiny.

Snowflake launches Energy Solutions for its AI Data Cloud, unifying energy sector data to modernise grid planning and asset management.