Customer data stories - Page 2

Editorial self storage analytics office manager laptop dashboard flow

Storeganise launches AI connector for self-storage data

Last month

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saas

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data analytics

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digital transformation

Storeganise unveils an AI Connector linking self-storage systems to tools like ChatGPT, letting operators query live data in plain English.

Modern crm dashboard desktop with phone call headset cards timeline

Broot.ai adds Vonage voice APIs for in-app CRM calling

Last month

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saas

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crm

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uc

Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.

Hybrid it security control room cloud mac okta github network

BloodHound expands identity attack path mapping reach

Last month

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data protection

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encryption

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pam

SpecterOps broadens BloodHound Enterprise to map identity attack paths across Okta, GitHub and Jamf-managed Macs in hybrid environments.

Modern us contact center ai dashboard data streams customer support

Qualtrics unveils AI tools to fix customer issues fast

Last month

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uc

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data analytics

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digital transformation

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

From complexity to clarity: Why eCommerce needs clean customer data

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data protection

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digital transformation

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cx

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

Ai robotic hand guiding online shopping on laptop desk scene

OpenAI drops ChatGPT checkout to pursue agent vision

Last month

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martech

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

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AI agents drive surge in cyber threats & extortion

Last month

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malware

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data protection

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ransomware

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Komerz buys Glassbox in deal valuing firm at USD $330m

Last month

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cx

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martech

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commerce systems

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

Podcast mic headphones data streams privacy fraud security

Melissa podcast probes data quality, risk & identity

Last month

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data analytics

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digital transformation

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cx

Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

Salesforce unveils Agentforce AI-powered contact centre

Last month

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crm

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uc

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Global office night cyber attack hacker shadows cracked cloud

Cyber attacks stay near record high as GenAI risks grow

Last month

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edutech

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firewalls

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data protection

Global cyber attacks hover near record highs as unchecked workplace GenAI use exposes sensitive data in one in 31 corporate prompts.

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Shopify, Klaviyo deepen tie-up for global eCommerce

Last month

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crm

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digital transformation

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cx

Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

Corporate worker inbox overwhelmed by similar suspicious emails

Dell email mixes payment-style header with promos

Last month

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malware

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network infrastructure

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cx

Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.

Vancouver corporate meeting room website to chat ui transition

Hiswai launches Zuno AI chat to power smarter websites

Last month

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document management

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data analytics

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digital transformation

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

Trust, transformation and the women leading modern client partnerships

Last month

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crm

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digital transformation

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cx

Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.

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Tamr doubles SaaS revenue as AI drives data mastering

Last month

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uc

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data analytics

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digital transformation

Tamr's direct SaaS revenue surges 102% as enterprises embrace AI-driven data mastering to underpin production-ready AI deployments.

The future of marketing is built on open data infrastructure

Last month

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data analytics

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cx

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martech

Marketing's future belongs to teams that master open, unified data infrastructure instead of guessing through disconnected systems.

Amperity hires Bridget Perry as Chief Marketing Officer

Last month

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data protection

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digital transformation

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cx

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

Overwhelmed marketer messy data failed ai chats frustrated shopper

AI spend surges but marketers struggle to generate value

Sat, 28th Feb 2026

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digital transformation

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cx

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martech

Marketers pour money into AI, yet most still blast generic spam as fragmented data blocks the real conversations customers now expect.

3d ai hub translucent cubes omnichannel customer service data

Infobip unveils AgentOS to power AI-first customer service

Fri, 27th Feb 2026

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uc

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data analytics

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digital transformation

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.