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Customer service Stories - Page 89

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Customer service stories

Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Customer Relationship Management

Salesforce Service Cloud goes next-gen with mobile apps & learning platform

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

By Sara Barker • 3 min read • Mon, 31st Jul 2017
Going rogue: The challenges of AI in customer service
Customer Relationship Management

Going rogue: The challenges of AI in customer service

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

By Alok Kulkarni • 5 min read • Tue, 27th Jun 2017
Pegasystems announces AWS integration in customer service solution
Customer Relationship Management

Pegasystems announces AWS integration in customer service solution

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

By Kai Ping Lew • 2 min read • Thu, 8th Jun 2017
Insurance systems provider EIS partners with Microsoft Bot Framework
Customer Relationship Management

Insurance systems provider EIS partners with Microsoft Bot Framework

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
Auckland ISP sets up shop in provincial New Zealand
Customer Relationship Management

Auckland ISP sets up shop in provincial New Zealand

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.

By Staff Writer • 4 min read • Tue, 9th May 2017
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017
Artificial intelligence & voice data peers into sales performance
Customer Relationship Management

Artificial intelligence & voice data peers into sales performance

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

By Julia Gabel • 2 min read • Tue, 18th Apr 2017
MYOB teams up with Genesys to provide integrated customer service experience
Customer Relationship Management

MYOB teams up with Genesys to provide integrated customer service experience

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

By Sam Worthington • 2 min read • Wed, 15th Feb 2017
INSIGHTS: Tips for transforming your customer experience
Customer Relationship Management

INSIGHTS: Tips for transforming your customer experience

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

By Ashton Young • 2 min read • Mon, 13th Feb 2017
Surprise surprise: NZ telcos need to up customer service game
Customer Relationship Management

Surprise surprise: NZ telcos need to up customer service game

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

By Shannon Williams • 2 min read • Thu, 2nd Feb 2017

Stories from Other Regions

Customer service stories

KiwiRail wins award for freight excellence
Supply Chain

KiwiRail wins award for freight excellence

Freight was diverted to road and shipping after the Kaikoura earthquake, and KiwiRail has been rewarded for helping keep New Zealand supplied.

By Staff Writer • 2 min read • Tue, 18th Jul 2017
Photo gallery: Panasonic's top Australian channel partners crowned
EduTech

Photo gallery: Panasonic's top Australian channel partners crowned

Total Communications has taken out Panasonic and CommsPlus Distribution's top partner awards, with Nexgen and Commander Centre among the winners.

By Heather Wright • 2 min read • Wed, 17th May 2017
Sophisticated route planning for fleet management
Software-as-a-Service

Sophisticated route planning for fleet management

Fleet managers could cut planning time and manpower as a new integration gives carriers real-time route optimisation and delivery tracking.

By Staff Writer • 2 min read • Tue, 9th May 2017
Global entrance solutions leader enters New Zealand
Disaster Recovery

Global entrance solutions leader enters New Zealand

New Zealand clients will gain 24/7 support for revolving doors and security entrances after Boon Edam struck a nationwide partnership with Commercial and Industrial Doors.

By Staff Writer • 4 min read • Thu, 4th May 2017
Assessing the risk of client-initiated violence
Risk & Compliance

Assessing the risk of client-initiated violence

WorkSafe’s case against MSD is a warning to public-facing employers to review protections after Ashburton exposed deadly gaps in staff safety.

By Geoff • 6 min read • Wed, 5th Apr 2017
Global entrance solutions leader expands Down Under
Data centers

Global entrance solutions leader expands Down Under

Australian customers will gain 24/7 support and a wider choice of entrance systems after Boon Edam teamed up with Auto Ingress.

By Staff Writer • 4 min read • Wed, 8th Mar 2017
Beating bullying bruisers
Human Capital Management

Beating bullying bruisers

One in five New Zealand employees face bullying for six months or more, with the fallout spreading to morale, performance and staff turnover.

By Geoff • 6 min read • Mon, 6th Mar 2017